Privacy Policy
Live Across Canada ("we", "us", "our") runs liveacrosscanada.com, a Canada-wide listing of live-music events, artists, DJs, venues, nightlife and related businesses. This policy explains what information we collect, how we use it, and your choices. If you have questions, email [email protected].
1. Information we collect
Listing submissions. When you submit an event, artist, DJ, venue or business listing through our form, we collect the details you provide: your name, email address, and the listing information (event name, date, venue, city, description, links and any images you supply).
Newsletter signups. Our newsletter is run through Substack. When you subscribe, Substack collects your email address and manages your subscription. Your subscription is governed by Substack's own privacy policy as well as this one. We never add anyone to the newsletter without their consent.
Payments. Paid listings and ads are paid through Stripe. Payment details (including card numbers) are entered on Stripe's pages and processed by Stripe — we do not see or store your card details. We receive confirmation of the payment, the amount, and the email address used.
Site usage and cookies. We use basic analytics (Cloudflare Analytics and search-engine tools) to understand how many people visit the site, which pages are viewed, and which searches bring people here. This information is aggregated and does not identify you personally. Our site may use cookies or similar technology for security and analytics. You can disable cookies in your browser settings.
2. How we use your information
We use the information we collect to:
- Publish and manage listings you submit, and contact you about them;
- Answer questions and respond to messages;
- Send the newsletter to people who subscribed;
- Process payments for paid listings and ads;
- Improve the site and understand which listings and pages people use;
- Meet legal obligations and keep the site secure.
3. What we share — and what we never do
We share information only as needed to run the site: with Stripe to process payments, and with Substack to run the newsletter. We do not sell, rent or trade your personal information to anyone, and we do not share your email address with advertisers or other listings.
4. Your choices
You can unsubscribe from the newsletter at any time using the unsubscribe link in any email we send. You can ask us to correct or delete the personal information you gave us in a listing submission by emailing [email protected]. We will remove a listing you submitted at your reasonable request.
5. How long we keep information
We keep listing information for as long as the listing is live and for a reasonable period afterwards for our records. Payment records are kept as required for accounting and tax purposes. Newsletter subscriber information is kept until you unsubscribe.
6. Security
We take reasonable steps to protect the information we hold, but no method of transmission over the internet is completely secure. Please do not send sensitive information (such as passwords or full payment card numbers) to us by email.
7. Children
Our site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
8. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will change when we do, and the current version will always be posted here.
9. Contact
For any privacy question or request, email us at [email protected].